FAQs

What products do you sell?

We offer a curated selection of cozy essentials including hoodies and beanies designed for everyday comfort, warmth, and effortless style.

How do I choose the right size?

Each product page includes sizing information to help you find the best fit. If you are between sizes or prefer a relaxed fit, we recommend sizing up.

What materials are used in your products?

Our hoodies and beanies are made from high quality materials selected for softness, durability, and long-lasting comfort.

How long does shipping take?

Orders are typically processed within 1 to 3 business days. Delivery times may vary depending on your location and will be shown at checkout.

Do you offer international shipping?

Not at the moment. 

How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking details so you can follow your delivery.

What is your return policy?

Due to the nature of our business, we do not offer refunds or returns, therefore all sales are final. Please note that exchanges are only available for items that are currently in stock.

Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.

How do I contact customer support?

You can reach us through the Contact page on our website. We aim to respond to all inquiries within 24 to 48 hours.

Are payments secure?

Yes, all payments are processed securely through Shopify’s encrypted checkout system to keep your information safe.